Shipping Method
We offer express worldwide shipping and all international orders are shipped via DHL, UPS or Fedex.
Cyprus orders are delivered via a local courier. Orders can be sent to most addresses in Cyprus, except for non-reachable areas. If this is the case, your shipment will be available for pick up from the nearest local courier point.
We process and dispatch orders during our main working hours (excluding weekends and public holidays). Our working hours are Monday to Friday, from 9:00 a.m. till 6:00 p.m. EEST.
Packaging
The items are shipped in the paper envelopes.
Delivery Times
We make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the items within 4 business days (Cyprus local deliveries) or 10 business days (deliveries outside Cyprus), please contact us.
Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, we reserve the right to contact you to discuss the matter and, on some very rare cases, cancel your order.
Dispatch
We normally process your order within the same or next working day after the receipt of payment. It might take longer during exceptionally busy periods such holidays. If for any reason a delay of more than five working days is expected, we will inform you accordingly via e-mail.
Track Your Order Status
As soon as we have shipped your order you will receive a confirmation e-mail with the tracking number. The time of delivery of your order is subject to changes that constitute force majeure (bad weather conditions, strikes etc), whereby in every circumstance you may be informed through e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Late delivery does not entitle you to refuse or cancel the order. We reserve the right to choose any method of shipping.
Import Duties and Taxes
It is important to note that customers living outside the European Union may incur local taxes, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in our invoice.
No additional taxes or customs duties are charged for items that are shipped within the European Union. Prices and shipping costs include VAT and are thus listed as gross prices.
Contact Us
For any questions regarding shipping, please contact us:
- Email: [email protected]
- Address: 14 Kantaras, Strovolos, 2049, Nicosia, Cyprus